Krak Armory
24/7 Polish-language receptionist that routes calls to the right department and handles warm transfers. Never misses a call.
A 24/7 Polish-language AI receptionist for Krak Armory, a military clothing and firearms retailer in Poland. The agent handles all inbound calls, answers common product questions from a knowledge base, and routes callers to the right department specialist — all without human involvement unless a transfer is needed.
Eustachy greets the caller in Polish and checks GHL for an existing contact record.
Asks 2–3 targeted questions to identify which department the caller needs — ammunition, firearms, accessories, or clothing.
Routes the caller to the correct specialist with a context briefing so staff are always prepared before the call connects.
If the specialist is unavailable, a structured callback ticket is logged in GHL with caller details, inquiry category, and an AI-generated call summary.
- 24/7 call coverage with zero missed leads
- Department-based routing to the right specialist every time
- Warm transfer with context briefing so staff are always prepared
- Automatic callback ticket creation in GHL when staff are unavailable
- Knowledge base integration for instant FAQ answers
- Natural professional Polish-language persona built for the military and armory industry