Da Vinci Dental
Inbound receptionist that books appointments and escalates emergencies to a live person. Runs 24/7.
A warm, intelligent AI receptionist for Da Vinci Dental, a biological and integrative dental clinic. ARIA handles all inbound patient calls — answering questions about services, guiding patients on pricing, directing them to book through the website, and escalating emergencies to the clinical team instantly.
ARIA greets the patient and identifies their intent from the opening message.
Routes to the correct response module — booking, services info, pricing, Invisalign, implants, biological dentistry, anxiety reassurance, or emergency.
For appointment requests, ARIA directs the patient to the website contact form to complete their booking.
For pricing enquiries, ARIA directs to the fees page. No figures are given on the call — enforced at the agent level.
Emergency keywords trigger an immediate safety message and simultaneously fire an email alert, an SMS to on-call staff, and a logged incident record with caller ID, timestamp, and detected keywords.
- Full inbound call coverage with no staff needed for routine queries
- Intent-based routing across 13 conversation categories
- Emergency detection with real-time clinical team alerting and full incident logging
- No pricing given on call — enforced at the agent level
- Anxiety and reassurance handling built into the conversation flow
- Persona built to match the clinic's biological whole-body dental care brand