Centrum Obrusów
Polish-language outbound agent onboarding new platform users, with SMS fallback when the call does not connect.
A Polish-language AI outbound calling agent for a tablecloth and textile supplier. The agent invites existing customers to register on the company's new online purchasing platform by collecting their email address and sending an activation link — moving the client relationship from rep-dependent ordering to self-serve digital access.
Existing customer contacts are loaded into the workflow.
Jarek calls during business hours with a brief, friendly intro and pivots to the platform's value — early product access and anytime ordering.
Jarek asks for the customer's email address and reads it back to confirm accuracy.
Call closes with confirmation that the activation link is on its way.
If no answer, the system retries up to 4 more times with 2–4 hour gaps.
After 5 failed call attempts, an SMS is sent automatically asking the customer to reply with their email.
- Single-goal design — every call drives toward one action
- Retry logic with intelligent spacing across multiple days
- SMS fallback for unreachable contacts
- Sounds like a relationship manager, not a call center agent
- Human transfer for customers needing more support
- Contact tagging by outcome for CRM follow-up